top of page

How to turn a customer into your biggest fan

  • 1Day
  • 2Steps
Get a certificate by completing the program.
Everyone who has completed all steps in the program will get a badge.


Content: - Short introduction - Where do we come from, todays challenges and changes - Customer Management (CRM, CMR), my definition of service - Managing customer expectations and experience - Components of the service strategy - Benefits of a good implemented service strategy: uniqueness, effectivity, efficiency - Key success factors




Already a participant? Log in

bottom of page